Every day, you have options for how you want to do business. My hope is that what keeps you choosing USLI is not only our products, but the people you interact with — the underwriters who understand your risks, the team members who pick up the phone on the first ring, and the relationships we’ve built together over time.
As technology continues to evolve, including the rise of artificial intelligence, our accessibility, care and commitment to serving you will not change. AI is supporting, not replacing, our people so that we can dedicate more time to delivering exceptional customer service in every interaction you have with us.
Over the past year, AI has allowed us to improve efficiency in several areas.
- Underwriting: AI is helping us get submissions to the right team faster, reduce administrative tasks and accelerate our turnaround time, while judgment and decision-making remain with our underwriters.
- USLI-SNAP: An AI-powered search engine helps match your submissions to the appropriate products, making it easier to do business with us online.
- Policyholder website: A virtual assistant can answer your billing and account-related questions in real time, while our team remains available to assist you with complex requests.
Looking ahead, we will continue to identify opportunities where AI can help us fulfill our promise of speed, ease of use and accessibility. Whether helping our underwriters respond more quickly, making it easier to do business with us, or identifying emerging industry trends sooner, every investment we make is focused on creating a better experience for you.
Through it all, the human connection will remain at the heart of everything we do.
Warm regards,
Tom
