As you heard from our CEO, Tom Nerney, AI and technology are helping USLI work faster, simplify processes and create a better experience for you, our valued customers.

Read Tom’s message: Our Commitment to You in the Age of Artificial Intelligence

And while technology continues to change the way we work, one thing remains clear: Relationships still matter.

Research from Five9 shows consumers still want access to knowledgeable people when issues become more complex. In fact, 75% of consumers prefer speaking with a real person, and nearly 90% report lower loyalty when human support is removed.

At USLI, we believe the best customer experience combines both — technology that helps you be more efficient and direct access to USLI team members when you need assistance. We accomplish this through:

  • Email: Every message is answered, with a goal of a three-hour turnaround on submissions.
  • Phone Quoting: Talk through eligible risks with experienced underwriting teams and receive bindable quotes and prefilled applications in minutes.
  • Instant Answer Web Chat: Connect online with a live underwriter for real-time appetite, coverage and underwriting questions.
  • Extended Service Hours: Access support from 7 a.m. to 8 p.m. ET.
  • Service Lines: Established phone lines provide immediate assistance when you need help.
  • Customized Voicemail Greetings: If someone is unavailable, you know who to contact next.

While many competitors are investing heavily in technology, we continue to invest in both technology and people. Digital tools can simplify transactions and improve efficiency, but experienced professionals provide the insight, responsiveness and personalized service customers value most.

The USLI Experience is about more than completing a transaction. It is about helping you grow, supporting your goals and being available when expertise, advice or a simple conversation is needed. Whether through innovative technology, experienced underwriting teams, educational resources or personalized service, our focus remains making it easy to do business with us while building lasting relationships.